Responsible Gaming

Our Commitment to Responsible Gaming

At City Groove, we believe that online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. We are committed to promoting responsible gaming practices and supporting our players in New Zealand.

Age Verification

Online gambling in New Zealand is restricted to players aged 18 years and over. By accessing our site, you confirm that you are of legal age to gamble in your jurisdiction. We take age verification seriously and may request proof of identity at any time.

If you are under 18, you must not use this website.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be honest with yourself and watch for these warning signs:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to try to recover money lost
• Hiding your gambling activity from family or friends
• Gambling to escape stress, anxiety, or negative feelings
• Neglecting work, study, or family responsibilities due to gambling
• Borrowing money or using credit to fund gambling
• Feeling anxious or irritable when unable to gamble
• Failed attempts to reduce or control gambling
• Lying to others about the extent of your gambling
• Jeopardizing important relationships, education, or career opportunities

If you identify with any of these signs, please seek help immediately.

Self-Help Tools & Limits

City Groove provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit per day, week, or month
• Loss Limits: Establish a maximum amount you are willing to lose
• Reality Checks: Receive periodic reminders of how long you have been playing and how much you have spent
• Session Limits: Set automatic time limits for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from our site if you need a break

To activate any of these tools, visit your account settings or contact our customer support team.

Support Organizations in New Zealand

If you or someone you know is struggling with problem gambling, help is available from these trusted organizations:

New Zealand

• Problem Gambling Foundation
  Free and confidential support for problem gambling
  www.pgf.nz
  Phone: 0800 664 262
• Gambling Helpline
  24/7 free telephone counselling service
  Phone: 0800 654 655

International Support (if applicable)

• GamCare (United Kingdom)
  www.gamcare.org.uk
• GamStop (United Kingdom - National Self-Exclusion Scheme)
  www.gamstop.co.uk
• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au

Take Action Today

If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support. Trained counsellors are available to assist you confidentially and without judgment.

Remember: you are not alone, and help is always available.